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PAYMENT:
The following forms of payment are accepted by At the Front. All orders must be paid in full before shipping.
1. MASTERCARD, VISA, or AMERICAN EXPRESS: (We do not and will never accept Discover Card.)
2. MONEY ORDERS or CERTIFIED CHECKS: (NO PERSONAL CHECKS!)
Please make bank drafts/money orders payable to AT THE FRONT.
NO PERSONAL CHECKS!
NO BUSINESS CHECKS!
NO MUSEUM CHECKS!
NO C.O.D.'s (Cash on Delivery)
NO WESTERN UNION
NO THIRD PARTY PURCHASES*
*Several people have requested that we allow "a friend" pay for their order, for a number of reasons. No more of this nonsense. Orders will only be shipped to the person who paid for them. If you don't have a credit card or a bank account, the post office will be glad give you a money order. There is no legitimate excuse for this silliness.
PRICING
All prices are in U.S. Dollars. Prices do not include shipping. Prices are always subject to change without notice. Sale prices are in effect for the specified time period only. Misprints and errors in our catalog or website prices will not be honored. We frequently offer better prices at shows and reenactments. After the event, catalog prices go back into effect.AVAILABILITY
Please feel free to call or check our website for the most up to date information on product availability. The website has the most up to date inventory information (we update it almost every day or as soon as new items become available).DISCOUNT PRICING
Check the Sale and Closeouts page.DEALER PRICING
We no longer blanket "dealer prices" on our products. It was too much trouble trying to sort out who was actually a dealer and who was just a random dude scamming for a deal. Instead, Quantity Discounts are now being made available on select items. These will be listed with the items on their particular page. If there is no note posted, feel free to ask about specific items.ORDERING NOTES
- Please feel free to call with questions or orders. (270) 384-1965 or on our Toll-Free number: (866) 213-3946
- You may also fax orders. (270) 384-1443 (use a printed-out Mail Order Form )
- You may also place an order via the Email Order Form.
- Please provide a working day time phone number.
- If you prefer to order by mail, click here for the mail order form, print out, fill it out, and mail to:
AT THE FRONT, 430 Rose Lane, Columbia, KY 42728. On mail in order forms, please print clearly! (Illegible orders will not/can not be filled.)- Please state your actual body dimensions when ordering belts, boots, and uniforms. We are NOT a dating service! We don't care what you look like, we just want the item to fit you!
- If using a credit card, please INCLUDE YOUR EXPIRATION DATE (we cannot process the order without it). We will also need your billing address if it is different from the delivery address.
- We reserve the right to refuse service to any customer.
BACKORDERS
We are not offering back orders unless we are certain that item will be restocked with in a few weeks or days time. Ordering items listed as "out of stock" on the website will just take your order longer to process as we will have contact you to remind you that sold out means we don't have it.
NOTIFICATION OF RESTOCK
We have found it impractical to try and contact customers when items they have requested arrive. We will not put you on a list and call you when the item you want comes in. We can only give you an estimate, then we request that you simply check the New Items page periodically. As soon as new items arrive or items are restocked, we will post the information on that page.SHIPPING
We must have a street address for UPS. Orders are usually shipped within 48 hours. UPS Ground orders will usually arrive about 2-5 days after you place your order.
We do not ship to P.O. Boxes! We do ship to APO or FPO.
For International Orders Click Here.
DELIVERY AT SHOWS & REENACTMENTS
Some of you have requested us to bring your orders with us to events. The only orders we will deliver at events are prepaid ones. We tried this nonsense of "bring it and I'll pay ya there" and 9 times out of 10, no one ever showed up to claim the oh-so-urgent-order. After tripping over piles of "pick up orders" behind our tables that never got picked up, we said "no more". The order must be paid in full before we box it and bring it. If you don't pick it up, we will add the shipping charges the day after the show and ship it out.
Fair? It's best to plan accordingly and order in advance.BULLSHIT
Habitually troublesome customers will be cut off and we will not accept your orders. There are about a dozen of these knuckleheads so far. Eight are Belgian or Italian. To get on the blacklist, you will really need to be a class A jackass. Stunts that can win you a place are fraud (usually use of a stolen credit card), theft (claiming that we have shorted every single one of your orders (after 3 we triple check them and sometimes even take photos of the contents. Yes, really.)), filing false claims with UPS or Paypal (if you are going to file a claim, it's best not to sign for the package...idiots.), repeatedly refusing packages (for no apparent reason), sending us returns via Next Day Air collect (without prior approval), offering to sell the information you gained about our overseas sources to our competitors while you were our shipping agent, or anything else which we deem negates any benefit of dealing with you. In short, it takes a lot and most people possessing even reasonably civilized manners are fine.
RETURNS AND EXCHANGES
If the product is in any way unsatisfactory, displeasing, does not fit, or misbehaves, ship it back in the original condition within
10 days for a refund or exchange. (The item needs to be shipped within 10 days. Especially with international orders we realize that it may take a few more to reach us.)
Refunds will be made via the original method of payment, excluding shipping and handling charges.
RETURN SHIPPING CHARGES
If we sent you the wrong* item, or a defective item, then we will reimburse your cost to return the item to us. However, we will not reimburse expedited shipping charges without prior approval. If you send your return to us by Next Day Air or another high priced service, we will NOT refund those charges. Unless you have cleared it with us beforehand. We will only approve this in rare cases with extenuating circumstances.
* "Wrong item" means the item shipped was not what was specifically ordered. If you order a size 44 Field Jacket, and that's what we send, it's the correct item even if you realize that you wear a size 50. If you order a 44 and we send you a 50, then it's the "wrong item". Defective items: If you have a problem with an item (missing button, loose zipper, etc) please contact us first as it may be more practical (in time and money) to send you the part(s) it needs. If you have 2 left sleeves, then that's another matter.
We do NOT accept returns under the following conditions
1. The order was received by the customer more than 10 days previous to it being shipped back to us. If it takes 60 days to realize that the pants are too small, there is a problem, but it is not ours to solve.
2. The item has been modified. (Patches sewn on, a garment has been tailored, item has been painted or stripped)
3. The item has been used. Tried-on is not the same thing. By all means, try it on, but once you've run around the block or climbed Kilimanjaro with it, it's yours. Also, if it isn't fitting easily, don't force it onto your body. Send it back for a larger size. This is an example of what NOT to do...
4. The item has been washed.
5. The item has been mutilated, destroyed, or in some way obliterated by the customer due to ticks, anger-management issues, chemical imbalance, drug-induced tantrum, general purpose pissy-fit, or the desire to see if it is possible to take apart and put back together again.
6. If there is no copy of the sales receipt. If you have lost it, call us, we'll probably work it out. If there is no copy of the receipt, we will simply send it back to you.
7. If the item was sold as a "closeout", it is not returnable.
8. The item was bought at a show from the close outs/defects we only take to shows. If you bought a bunch of $1.00 patches or a pair of defective boots and then try to return them for the regular stock we offer, we will just return them to you with a bill for shipping them backMultiple/ Duplicate Orders
If you send us 2 or more email orders either by mistake or due to impatience, it is your responsibility to contact us to cancel the extra order(s). We will not refund shipping and return shipping for duplicate orders!
Product failure
If one of our products fails or develops a problem, we may repair or replace it after the 10 day return period, depending upon the circumstances. Normal wear and tear (worn soles on boots, fading uniforms, chipped paint on hardware, uniform shrinkage, lost hobnails, and aging of leather) is not covered. However, defective workmanship or materials we will address on a case by case basis. Snaps or zippers that break, loose eyelets, etc, we will usually repair. In some cases, the cost of shipping the item back to us exceeds the repair cost, so it will be easier to simply send you replacement parts.
Repairs
If you run through a barbed wire fence or slide down a culvert and rip your trousers, or lose a D-ring on your Musette Bag and cannot find anyone to fix them, we will usually repair our products free or for a small charge depending upon the extend of the trauma. However, please contact us and describe the damage before sending us the item.
We do not repair original items as a few hyperanal types pissed me off and ruined that forever by demanding we return a trashed item to unissued condition. Additionally, much original gear and uniforms are impossible to repair due to the condition of the remaining fabric or leather and we don't have time to do forensic reconstruction.
We do not have the ability to resole shoes or boots.
Delivery options for the
UNITED STATES (including APO and FPO)
- All domestic US orders are shipped via UPS. (We do not ship to P.O. Boxes). Why no PO Boxes? Click Here.
We absolutely, positively do not offer FedEx, Airborne Express, Pony Express or any service other than UPS for Continental-US orders.- 3-Day Select, 2nd-Day and Overnight are available at additional cost (see table below).
- Orders to Hawaii and Alaska are required to ship at 2nd Day Air (add $10.00) if you want it to ship ups..
- APO/FPO orders are shipped US Post at the below UPS Ground rate .Hawaii and Alaska can ship post.
- If you have a particular deadline please be sure that we are aware of it.
- If you must have shipping confirmation you need to let us know when you place your order.UPS now offers on line tracking. Postal tracking may take up to a week to obtain.
For International Orders Click Here.
Packages weighing more than 10 pounds may be subject to additional charges depending on weight, service and destination. Please inquire.Order total Standard UPS
Ground ServiceUPS
3-Day SelectUPS
2nd Day**UPS Next Day Air
up to $100 $10.00 $20.00 $25.00
$45.00 $100.01 - $150 $12.00 $22.00 $28.00 $50.00 $150.01-$299.99 FREE*** $25.00 $30.00 $53.00 $300+ FREE*** $10.00 $33.00 $55.00 ** Required for Alaska and Hawaii orders shipping UPS
*** Packages exceeding 10 lbs. will incur surcharges depending on the weight.
Free UPS Ground shipping on orders $150 and higher for addresses in the lower 48 United States.For International Orders Click Here.
| Place Order Here |
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| 430 Rose Ln. Columbia, KY 42728 |
PHONE: (270) 384-1965 TOLL FREE: (866) 213-3946 FAX: (270) 384-1443 |
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Copyright At the Front/CNS, 2002 |
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